30-day window
Return unused items within 30 days of delivery for a full refund.
Returns
A simple promise for towels that need to earn their place.
If an unused item is not right for your home, we will help with a return or exchange within 30 days of delivery.
Email support
Grace Guarantee
Respectful returns, no maze.
Easy exchanges
Need another color or size? Contact support and we will help you find the better fit.
Clear timing
Refunds are processed within 5-10 business days after your return is received.
How it works
Start with a quick note.
01
Email support with your order number and the item you want to return.
02
Keep unused items in original packaging and unwashed condition.
03
Refunds go back to the original payment method within 5-10 business days after we receive the return.
Ready to start?
Send your order number and return details to support. We will reply with next steps.
support@gracestowel.com